edenta.eu Online Store Terms and Conditions

§ 1 Preliminary Provisions

1. The online store edenta.eu, accessible at www.edenta.eu and www.e-denta.eu, is operated by Wojciech Maciałek, conducting business under the name Denta Wojciech Maciałek. Registered in CEIDG maintained by the minister responsible for the economy, with NIP 7922226259 and REGON 360138449.
2. This Regulation is addressed to both Consumers and Entrepreneurs using the Store and defines the rules for using the online store and the principles and mode of concluding Sales Agreements with the Customer via the Store.

§ 2 Definitions

1. Consumer - a natural person entering into an agreement with the Seller within the Store, the subject of which is not directly related to their business or professional activity.
2. Seller - a natural person conducting business under a company's name.
3. Customer - any entity making purchases via the Store.
4. Entrepreneur - an entity engaging in commercial activities in their own name and using the Store.
5. Store - online store operated by the Seller at www.e-denta.eu and www.edenta.eu.
6. Distance Contract - an agreement concluded with the Customer within an organized system for concluding agreements at a distance (within the Store), without the simultaneous physical presence of the parties, using only one or more remote communication means up to the moment of concluding the contract.
7. Regulation - this store regulation.
8. Order - Customer's declaration of intent submitted via the Order Form aiming directly to conclude a Product Sale Agreement with the Seller.
9. Account - Customer's account in the Store collecting data provided by the Customer and information about Orders placed by them in the Store.
10. Registration Form - a form available in the Store enabling the creation of an Account.
11. Order Form - an interactive form available in the Store allowing for placing an Order, particularly by adding Products to the Basket and determining the terms of the Sale Agreement, including delivery and payment methods.
12. Basket – a component of the Store’s software displaying Products selected by the Customer for purchase, with the possibility to determine and modify Order data, particularly product quantities.
13. Product - a movable item/service available in the Store as the subject of a Sale Agreement between the Customer and the Seller.
14. Sale Agreement - a product sales agreement concluded or entered into between the Customer and the Seller via the online Store. According to the Product features, it also includes a service agreement and contract for specific work.

§ 3 Contact with the Store

1. Seller's Address: Denta Wojciech Maciałek, Przemyska 19 / 2, 37-500 Jarosław, Poland
2. Seller's Email Address: office@edenta.eu
3. Seller's Phone Number: +48 571 600 455
4. Seller's Bank Account Number:
   • mBank S.A., Swift/BIC: BREXPLPWMBK
   • PL89 1140 2004 0000 3412 1668 8771 (EUR)
   • PL78 1140 2004 0000 3612 1669 8862 (CZK)
   • PL14 1140 2004 0000 3412 1669 8851 (HUF)
   • PL38 1140 2004 0000 3002 8266 3208 (PLN)
5. The Customer can communicate with the Seller using the addresses and phone numbers provided in this paragraph.
6. Telephone communication with the Seller is possible between 9 am - 6 pm.

§ 4 Technical Requirements

To use the Store, including browsing the Store's assortment and placing Orders for Products, it is necessary to have:

• a terminal device with Internet access and a type of web browser,
• an active email account,
• enabled cookies support,
• installed FlashPlayer.

Edge, Internet Explorer, Chrome, Safari, Firefox, Opera

§ 5 General Information

• To the fullest extent permissible by law, the Seller is not responsible for disturbances, including interruptions in the Store's functioning caused by force majeure, unauthorized actions of third parties, or the Store's incompatibility with the Customer's technical infrastructure.
• Browsing the Store’s assortment does not require creating an Account. Orders by the Customer for Products in the Store's assortment can be placed either after creating an Account in accordance with § 6 of the Regulation or by providing the necessary personal and address data to fulfill the Order without creating an Account.
• The final amount payable by the Customer consists of the price for the Product and the delivery cost, the Customer is informed about on the Store’s pages during the Order placement process.
• In the case of a Contract covering a subscription or service provision for an indefinite period, the final price is a total of all payments for the billing period.
• If the nature of the object of the Contract does not reasonably allow for calculating the final price in advance, information about the manner in which the price will be calculated, and delivery costs will be provided in the Store in the Product description.
• Prices in the Store are in PLN, CZK, EUR, HUF and include VAT.

§ 6 Creating an Account in the Store

• To create an Account in the Store, it is necessary to fill out the Registration Form, providing the following data:
  • Email, First and Last Name, Address, Postal Code, City, Country, NIP (Tax ID), and Phone Number.
• Creating an Account in the Store is free of charge.
• Logging into the Account is done by providing the login and password established in the Registration Form.
• The Customer can delete their Account at any time without providing a reason and without incurring any charges by sending a request to the Seller, especially via email or in writing to the addresses provided in § 3.

§ 7 Order Submission Rules

• To place an Order, you need to:
  • Log into the Store (optional).
  • Select a Product and click “Add to basket” (or equivalent).
  • Log in or use the option of placing an Order without registration.
  • If placing an Order without registration, fill in the Order Form by providing recipient data and the delivery address, choose the type of shipment, and provide invoice data if different from the recipient data.
  • Click "Order and pay"/confirm the order by clicking the link sent in the email.
  • Select one of the available payment methods and, depending on the choice, make the payment within the specified period, subject to § 8 point 3.

§ 8 Offered Delivery and Payment Methods

• The Customer can use the following delivery or collection methods:
  • Courier shipment, cash on delivery courier shipment.
• The Customer can use the following payment methods:
  • Cash on delivery
  • Bank transfer to the Seller’s account (account assigned to chosen currency)
  • Quick transfers (Montonio Finance or Przelewy24)
  • Payment cards: *Visa *Visa Electron *Mastercard *Mastercard Electronic *Maestro
  • Card payment in PLN and EUR (Przelewy24 or Montonio Finance)
  • Card payment in CZK, HUF (Przelewy24).

3. Detailed information on delivery methods and acceptable payment methods can be found in the shopping basket after entering the shipping country.

§ 9 Implementation of the Sales Agreement

• The conclusion of the Sales Agreement between the Customer and the Seller occurs after the Customer submits an Order using the Order Form in the online store as per § 7 of the Regulation.
• After placing the Order, the Seller immediately confirms its receipt and accepts the Order for execution. Confirmation of receipt and acceptance of the Order occurs through sending an email to the Customer with the following information: confirmation of Order receipt, acceptance for execution, and confirmation of the Sales Agreement being concluded.
• If the Customer chooses:
  • Bank transfer, electronic payment, or card payment, they must pay within 30 calendar days from the Sales Agreement's conclusion; otherwise, the Order will be canceled.
  • The Product will be shipped by the Seller within a maximum of 10 business days, in the method chosen by the Customer when placing the Order.
• In the case of Orders with different delivery times, the delivery term is the longest indicated term.
• The beginning of the Product delivery term to the Customer is calculated as follows:
  • If choosing bank transfer, e-payments, or card payment - from the day the Seller’s bank account is credited.
  • If choosing cash on delivery - from the Sales Agreement's conclusion date.

6. If the Customer selects personal pickup, the Product will be ready for collection for the Customer at the time indicated in the Product description. The Seller will notify the Customer of the readiness for pickup through a suitable email.
7. For Products with different readiness terms, the readiness term is the longest indicated term.
8. The beginning of the Product's readiness for pickup is counted as follows:

• If choosing transfer or card payment - from the day the Seller’s bank account is credited.
• If choosing Montonio payment - from the Sales Agreement's conclusion date.

9. Product delivery occurs within the European Union.
10. Product delivery to the Customer is chargeable, unless the Sales Agreement states otherwise. Product delivery costs are indicated on the online store pages in "Delivery costs" and during Order submission, including when the Customer expresses their intention to bind with the Sales Agreement.
11. If the shipment is not picked up by the customer, the return shipping cost is borne by the customer.

§ 10 Right to Withdraw from the Agreement

• The Consumer may withdraw from the Sales Agreement within 30 days without providing any reason.
• The term indicated in section 1 begins from the delivery of the Product to the Consumer or a designated person other than the carrier.
• In the case of an Agreement covering several Products delivered separately, in batches, or in parts, the term indicated in section 1 runs from the delivery of the last item, batch, or part.
• In the case of an Agreement based on regular Product delivery over a defined period, the term indicated in section 1 begins from the Consumer's possession of the first item.
• The Consumer may withdraw from the Agreement by submitting a statement of withdrawal to the Seller. Sending a withdrawal statement before the term expires is sufficient.
• The statement may be sent via traditional mail or electronically to the Seller’s email or submitted on the Seller's website - contact details are defined in § 3. The statement can be made using a form, a specimen of which is an attachment to this Regulation and the law of May 30, 2014, on consumer rights, but is not obligatory.
• If submitted electronically, the Seller will promptly confirm receiving the withdrawal statement.
• Consequences of withdrawal:
  • Upon withdrawal from the Agreement concluded at a distance, the Agreement is considered not concluded.
  • In case of withdrawal, the Seller returns all made payments, including delivery costs, within 30 days of receiving the Consumer's statement. However, additional costs incurred from selecting a delivery method other than the least expensive standard delivery offered by the Seller are excluded.
  • Payments will be refunded using the same payment methods used by the Consumer unless otherwise agreed, without incurring charges.
  • The Seller may suspend the refund until receiving the Product back or proof of its return, whichever occurs first.
  • The Consumer should return the Product to the Seller’s address provided in this Regulation promptly, no later than 30 days from informing the Seller of withdrawal. The date is maintained if the Product is returned before the 30-day term expires.
  • The Consumer bears the direct costs of the Product's return, including Product return costs if it cannot be sent via the usual postal method due to its nature.
  • The Consumer is only liable for diminishing the Product's value resulting from using it in a way other than necessary to determine its nature, characteristics, and functioning.

For Products that cannot be returned via standard postal service due to their nature, information and return costs will be included in the Store's Product description.

The right to withdraw from a distance contract does not apply to the Consumer concerning the Agreement:

• where the subject is an unprefabricated item produced according to Consumer specifications or serving to fulfill their individual needs,
• where the subject is a sealed item unsuitable for return due to health protection or hygiene reasons once opened,
• for services fully performed by the Seller with explicit Consumer consent, knowing withdrawal rights are lost after full service,
• where the price or remuneration depends on fluctuations on the financial market beyond the Seller's control,
• where the subject of performance becomes inseparably mixed with other items post-delivery,
• for delivery of sealed sound, visual recordings, or computer software opened post-delivery,
• for delivery of journals, periodicals, or magazines, excluding subscription agreements,
• for digital content not recorded on a material medium, if performance began with Consumer consent pre-withdrawal deadline, informed by the Seller of withdrawal rights loss.